While shipping times are a factor and very widely from state to state, the average is 3-5 business days. Our policy is to inspect your phone within 2 business days of receiving your phone and submit payment within 2 business days of inspection. Typically we inspect phones the day they are received and submit payment the following day.
We'll buy any phone or device for which we issue a quote. You can easily add another phone after you add the first by following the onscreen directions. If you have more than 10 phones please contact us and a representative will assist you. This option is recommended for businesses and organizations with many phones or devices. We can arrange the shipping and inspection for you and provide an itemized report and payment.
Yes, it is advised to discontinue service before sending your phone. Verizon, Sprint or other CDMA carrier customers are also advised to pay any remaining balance owed on your account to avoid a lien against your phone. If your phone has a lien it can not be activated in the United States and the maximum we could pay you is $1.
We've been in business for 10 years, since 2002, and have an A+ rating with the Better Business Bureau. We're a large corporation with a facility that can be seen from Google Maps. On the About Us page you may watch a Behind the Scenes Video Tour and see a glimpse of our staff in action testing, repairing, refurbishing, recycling and redistributing some of the millions of mobile devices we purchase every year.
New cell phone models are being released every week and we try to get them added as quickly as possible. If you have a newer smartphone that's not found on our site, please contact us and we'll get you a quote typically within a couple hours. If you have an older phone that is not found then it's time to recycle your phone responsibly by donating it to Phones 4 Charity so it can be put to good use.